FAQ

Frequently Asked Questions (FAQ)

Q: Is Davines a clean brand?
A: Yes. We formulate without sulfates (SLS/SLES), parabens, and synthetic colorants. Our focus is on high-quality, naturally derived, and biodegradable ingredients.

Q: Where can I buy Davines products?
A: You can shop our full collection directly on our official website. We are also available at select professional salons and authorized retailers.

Q: Do you offer samples?
A: We occasionally include sample-sized products with orders. Follow us on social media for promotions and gift-with-purchase opportunities.

Q: What is your packaging made from?
A: We use post-consumer recycled (PCR) plastic, glass, and aluminum. Our boxes are made from FSC-certified paper and printed with soy-based inks.

Q: How long does shipping take?
A: For domestic US orders, please allow 3-7 business days. For international orders under our free shipping policy, please allow 10-25 business days. See our full shipping policy below.

Q: My shipment is delayed. What should I do?
A: International shipments can be held by customs, causing delays. Please use your provided tracking number. For significant delays, contact us at hello@davines-usa.com.